Product Information
Application & Usage
Shipping & Delivery
Returns & Exchanges
Ordering & Payment
What is the difference between Marble Dream and SpreadStone?
Marble Dream offers a premium marble look, while SpreadStone provides a natural stone finish. Both are easy to apply and deliver a durable, beautiful result.
Are these products safe to use indoors?
Yes. Our coatings are low-VOC and safe for indoor use.
How do I choose the right colour for my space?
Our product pages include a range of beautiful colour options. You can see real examples and application videos to help you decide.
Can I apply these coatings outdoors?
Our coatings are designed for indoor use. For outdoor surfaces, we recommend TracSafe Anti-Slip Coating.
How do I clean and maintain my finished surface?
Simply clean with a mild, non-abrasive cleaner and a soft cloth. Avoid harsh chemicals or scrubbing pads.
Do I need special tools to apply the coatings?
No, everything you need is included in the kit, and our guides make it easy.
How do I prepare my surface before applying the coating?
Ensure the surface is clean, dry, and free of grease. Our detailed guide will walk you through it.
How long does it take for the coatings to dry?
Most applications are fully cured within 24 hours.
What if I make a mistake while applying the product?
Don’t worry – our support team is here to help, and we offer troubleshooting tips in our guide.
Are your coatings heat-resistant?
Yes, our coatings are heat-resistant once fully cured, making them ideal for kitchen benchtops.
Do you ship worldwide?
We currently ship to Australia, New Zealand, and some Asian countries.
How long will it take to receive my order?
Australia: 3-5 business days. New Zealand: 2-4 business days. International: 4-10 business days.
Will I be charged customs or taxes?
Australian and New Zealand customers do not need to pay customs duties or GST. International customers may be liable for customs duties or taxes depending on their location.
Where do you ship from?
Our products ship from our warehouse in New Zealand.
What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, please contact us for support.
What is your return policy?
You may return your product within 30 days for a refund, provided it is unopened and in its original condition.
What if my product is defective or damaged?
Please contact us with your order details and photos, and we will work to resolve the issue.
How do I return an item?
Contact us at info@renovationrescue.shop to start a return process.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), ShopPay, ApplePay, GooglePay, and PayPal.
Can I buy directly from Daich instead of Renovation Rescue?
Renovation Rescue is the official supplier of Daich Coatings in Australasia, providing exclusive access to the latest products and colours.
How do I contact you for support?
You can reach us at info@renovationrescue.shop or through our Contact Page.