This Privacy Policy describes how Universal Distributors, trading as Renovation Rescue (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from renovationrescue.shop (“Site”).
Personal Information We Collect
We collect the following types of information to provide and improve our services:
Order and Customer Information
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Name
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Billing and shipping addresses
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Email address
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Phone number
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Payment details (securely processed)
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Order history
Device and Usage Information
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IP address
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Browser type, device, and time zone
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Pages visited and actions taken
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Referral source (e.g. search engine, social media)
Marketing and Communication Preferences
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Email marketing opt-in status
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Interaction with our emails and website
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Ad engagement data where applicable
How We Use Your Information
We use your information to:
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Process orders and deliver products
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Provide customer support
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Improve our website and user experience
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Send updates and promotions (if you opt in)
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Show relevant ads based on your browsing behaviour
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Comply with legal and business obligations
We only collect the minimum information necessary to achieve these purposes.
Lawful Grounds for Processing (GDPR)
For EU/UK residents, we rely on the following lawful grounds:
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Contract (to fulfil purchases)
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Consent (for marketing communications)
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Legal obligation (e.g. tax reporting)
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Legitimate interest (e.g. business analytics and service improvement)
Sharing Your Information
We share your personal data with trusted service providers who help us run our business. This includes:
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Ecommerce and payment platforms
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Marketing and email services
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Analytics providers
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Ad networks
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Fulfilment and logistics partners
These providers are required to handle your data securely and only for the services we’ve engaged them for.
We do not sell your data to third parties.
Interest-Based Advertising
We may use your browsing behaviour and preferences to display personalised ads through third-party platforms, such as social media and search engines.
You can opt out of receiving marketing emails or withdraw consent to advertising-related tracking at any time by contacting us at info@renovationrescue.shop or by updating your browser and cookie settings.
Your Rights
You have the right to:
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Access your personal information
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Request corrections
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Unsubscribe from marketing communications
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Request deletion of your data (where applicable)
To exercise these rights, contact info@renovationrescue.shop
If you are an EU/UK resident, you also have the right to:
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Object to processing
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Request data portability
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Lodge a complaint with your local data authority
Data Retention
We retain your data only as long as necessary:
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To fulfil purchases and support you
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To comply with legal obligations
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To improve our services over time
Marketing data will be retained until you opt out.
Cookies and Tracking
Our website uses cookies and similar technologies to:
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Enable functionality like carts and logins
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Track performance and improve site experience
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Support remarketing and ad personalisation
You can manage or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
Data Security
We implement reasonable safeguards to protect your data, including:
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SSL encryption
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Secure data storage via trusted platforms
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Role-based access controls
While we strive to protect your personal information, no method of transmission over the internet is completely secure.
International Transfers
Some of our service providers may store data in countries outside New Zealand. Where this occurs, we ensure that your data is handled in accordance with applicable privacy laws.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with an updated effective date.
Contact Us
If you have any questions, concerns, or requests about your personal data, please contact us at:
