At Renovation Rescue, we want you to be happy with your purchase. However, due to the nature of the products we sell, some items may not be eligible for return.
This policy outlines when and how you can request a return or refund.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases, especially on opened or used products. Please choose carefully before completing your order.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used coatings, sealers, or liquids
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Products damaged after delivery due to improper use or handling
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Items marked as clearance or final sale
Damaged or Defective Items
If your item arrives damaged, faulty, or incorrect, please notify us within 7 days of receiving your order by emailing info@renovationrescue.shop with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
If eligible, we will offer:
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A replacement product
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A refund to your original payment method
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Or another suitable resolution at our discretion
Eligibility Conditions
To be eligible for a return:
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The item must be unused and in its original packaging
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Proof of purchase must be provided
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You must have prior written approval from us before sending it back
Returns sent without approval may not be processed or refunded.
Return Shipping
Unless the product is damaged or incorrect, you are responsible for return shipping costs. We recommend using a tracked service, as we are not responsible for lost or undelivered returns.
Refund Processing
If approved, refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or provider.
Consumer Guarantees
This policy does not affect your rights under the Consumer Guarantees Act 1993 (New Zealand). You are entitled to a replacement or refund if the product is faulty, not as described, or unfit for purpose.
Contact Us
For any questions about returns, please contact us at:
